Privacy Policy for HatchGuild
HatchGuild (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at hatchguild.com (the “Site”). We are dedicated to ensuring the confidentiality and integrity of your data and pledge to uphold the highest standards of privacy and security as required under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
1. Introduction
At HatchGuild, safeguarding individual privacy is a fundamental principle. We are committed to securing the personal data of our visitors, customers, and partners. This Privacy Policy details how your information is handled in a secure, lawful, and transparent manner.
2. Scope and Data Controller
This Privacy Policy applies to all users of hatchguild.com. HatchGuild is the data controller for purposes of GDPR and is responsible for determining the purposes and means of processing your personal information. This policy applies solely to data collected through our website and related services.
3. Categories of Data We Process
We collect the following categories of personal data:
a) Usage Data: Includes information about how you use our Site, such as your IP address, browser type, pages visited, session duration, and navigation patterns.
b) Account Data: Includes information you provide when creating an account or making a purchase, including your full name, email address, postal address, and telephone number.
c) Profile Data: Includes preferences, purchase history, interaction patterns, and account settings.
d) Communication Data: Includes records of correspondence with us, such as email exchanges, customer service inquiries, and support requests.
e) Technical Data: Includes device information, operating system details, language preferences, screen resolution, and other system configurations for accessibility and performance optimization.
f) Transaction Data: Includes payment processing details (such as order amounts and methods), delivery addresses, and order fulfillment records. Payment card information is processed securely and never stored by HatchGuild.
g) Preference Data: Includes marketing and communication preferences along with expressed product interests.
4. Legal Bases for Processing Personal Data
Our processing of your personal data is based on one or more of the following legal bases:
– Performance of a contract: To fulfill obligations arising from purchases or service agreements based on your interaction with hatchguild.com.
– Legitimate interest: For purposes such as website operation, service improvement, user support, and marketing (where permitted by law).
– Consent: Where you have explicitly agreed to our use of your data (such as for newsletter opt-ins or non-essential cookies).
– Legal obligation: To comply with applicable laws and regulations, including fraud prevention and tax reporting.
5. Your Data Protection Rights
You have the following rights under GDPR and applicable privacy legislation:
– Right of Access: You may request a copy and details of the personal data we hold about you.
– Right to Rectification: You are entitled to request corrections to inaccurate or incomplete personal information.
– Right to Erasure: You may request deletion of your personal data, subject to certain conditions.
– Right to Restriction: You can request that we limit how your data is processed under specific circumstances.
– Right to Portability: You can request that we transfer your data to another controller where technically feasible.
To exercise any of your rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational security measures to protect your data, including:
– Encryption of data in transit and at rest
– Role-based access controls and authenticated logins
– Regular system backups and data integrity checks
– Staff privacy training, monitoring, and internal audits
Your data is processed only by personnel authorized to handle such information, and only to the extent necessary for specific business or legal purposes.
7. International Transfers
When necessary, we may transfer your data outside your jurisdiction, including to countries not deemed to provide an adequate level of data protection. In such cases, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission, and adherence to regional legal requirements.
8. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting obligations. Typical retention periods include:
– Usage and Technical Data: 12–18 months
– Transaction and Account Data: 6 years (for bookkeeping and tax compliance)
– Communication and Preference Data: Until request for deletion or up to 2 years post last interaction
9. Cookie Policy
We use cookies and similar tracking technologies to enhance user experience on hatchguild.com. Cookies may be:
– Essential Cookies: Necessary for login, cart functionality, or session integrity
– Functional Cookies: Remember preferences and assist with accessibility
– Analytical Cookies: Assist in traffic analysis and performance monitoring
– Performance Cookies: Help us understand how visitors use the Site to improve customer experience
Cookies do not collect data that directly identifies you unless you voluntarily submit such information.
10. Cookie Management and Compliance
As required by GDPR and CCPA, you have the right to manage your cookie preferences. Upon visiting hatchguild.com, you’ll be presented with an option to accept, reject, or customize cookie settings. You may modify your preferences or withdraw consent at any time through our Cookie Settings interface or by adjusting browser configurations.
11. Children’s Privacy
HatchGuild does not knowingly collect or process personal information from children under the age of 13. If we become aware that a child under this age has provided us with personal data, we will delete such information promptly. If you believe your child has submitted personal information through our website, please contact us at [email protected].
12. Policy Updates
We reserve the right to update this Privacy Policy as necessary to reflect technological, legal, or business changes. Any modifications will be posted on this page, and where appropriate, you may receive notifications via email or on-site banners.
13. Contact Us
If you have any questions about this Privacy Policy, the data we collect, or your rights under applicable law, please contact us at:
Email: [email protected]
Website: https://hatchguild.com
We are committed to operating at the highest standards of privacy compliance under GDPR, CCPA, and applicable data protection laws. If you have concerns about how your personal information is handled, we encourage you to reach out so we can address your inquiry.